1. General Terms
These purchasing and commercial terms (“Terms”) govern the acquisition of Legionyx subscription services, hardware products (Legionyx Indicators), and related professional services.
By placing an order, signing a subscription agreement, or using our services, you (“Customer”) agree to these Terms. If you have a signed master service agreement (MSA) with Legionyx, the MSA prevails in case of conflict.
All orders are subject to acceptance by Legionyx. We reserve the right to refuse or cancel orders in cases of suspected fraud, payment issues, or other legitimate business reasons.
2. Pricing & Payment
Subscription pricing is based on the selected package and number of measuring points, as published on our website or agreed in a custom proposal:
• Trial Plan: €40 for 14 days, limited to 10 measuring points.
• Starter (20 points): €80 / month.
• Standard (30 points): €90 / month.
• Advanced (40 points): €110 / month.
• Professional (50 points): €130 / month.
• Business (60 points): €155/ month.
• Entrepreneurial (70 points): €170/ month.
• Custom package (170+ points): Custom pricing — contact our sales team.
Accepted payment methods: credit/debit card, PayPal, Apple Pay, Google Pay, and company invoice (for established business customers with approved credit terms).
Invoiced payments are due within 30 days of invoice issuance (net 30). Late payments may incur interest charges of 1.5% per month or the maximum permitted by applicable law.
All prices are exclusive of applicable taxes (including VAT), duties, and surcharges, which are the responsibility of the Customer unless a valid tax exemption certificate is provided.
3. Subscription, Renewal & Cancellation
Subscriptions are billed on a recurring monthly or annual basis, depending on the plan selected. Monthly subscriptions auto-renew at the end of each billing cycle until cancelled.
Annual subscriptions auto-renew at the end of the 12-month term. Customers are notified by email at least 30 days before renewal.
You may cancel your subscription at any time through your account settings or by contacting billing@legionyx.com. Cancellation takes effect at the end of the current billing period — no mid-cycle refunds are issued for monthly plans.
Annual plan cancellations: if cancelled before the end of the term, no refund is provided for the remaining period, but the subscription remains active until the end of the paid term.
Trial plans convert to a paid subscription only after explicit Customer consent. No charges are applied during the trial period.
4. Hardware Delivery & Installation
Legionyx Indicators are shipped to the delivery address provided by the Customer. Estimated delivery times are communicated at order confirmation.
Shipping costs are calculated based on destination and order weight, and are displayed before order completion. Standard shipping within the EU is typically 5–10 business days.
Hardware products come with a 2-year manufacturer warranty covering defects in materials and workmanship. The warranty does not cover damage caused by misuse, improper installation, or unauthorised modifications.
Professional installation services are available and recommended for complex deployments. Installation fees are quoted separately based on site requirements.
5. Returns & Refunds
Hardware products may be returned within 14 days of delivery, provided they are in original packaging and in resalable condition. Return shipping costs are borne by the Customer unless the product is defective.
Refunds for returned hardware are processed within 14 days of receiving and inspecting the returned items.
Software subscription fees are non-refundable once the billing period has begun, except where required by mandatory consumer protection law.
Defective hardware may be replaced free of charge under the warranty terms. Contact support@legionyx.com to initiate a return or warranty claim.
6. Service Level Agreement (SLA)
We target 99.9% platform uptime, excluding scheduled maintenance and events outside our reasonable control.
In the event of a service outage not caused by the Customer or third-party infrastructure, affected customers may be eligible for service credits proportional to the downtime, as detailed in the MSA.
Scheduled maintenance is conducted during low-traffic periods with advance notice of at least 48 hours.
7. Intellectual Property
All Legionyx software, branding, documentation, and proprietary technology — including Legionyx Indicators — remain the exclusive intellectual property of Legionyx.
Customers receive a non-exclusive, non-transferable licence to use the platform for the duration of their subscription, subject to the agreed Terms.
Customer data remains the property of the Customer. Legionyx processes Customer data solely for the purpose of providing the agreed services, as set out in the Data Processing Agreement (DPA) and Privacy Policy.
8. Limitation of Liability
To the maximum extent permitted by law, Legionyx shall not be liable for indirect, incidental, special, or consequential damages, including loss of profits, data, or business opportunities.
Our aggregate liability for any claim arising from the use of our services is limited to the total fees paid by the Customer in the 12 months preceding the event giving rise to the claim.
This limitation does not apply to damages caused by intentional misconduct, gross negligence, or breaches of mandatory applicable law.
9. Changes to Terms
We reserve the right to update these Terms at any time. Material changes will be communicated to Customers by email at least 30 days before taking effect.
Continued use of the services after the effective date of the changes constitutes acceptance of the updated Terms.
Customers who do not agree with the changes may cancel their subscription as provided in Section 3.
10. Governing Law & Disputes
These Terms are governed by the laws of the European Union and the jurisdiction in which Legionyx is registered, without regard to conflict-of-law principles.
Any disputes arising from these Terms shall first be addressed through good-faith negotiations. If unresolved within 60 days, the dispute shall be submitted to the competent courts of the registered jurisdiction or to alternative dispute resolution as agreed by both parties.
Consumers may also use the European Commission’s Online Dispute Resolution (ODR) platform available at https://ec.europa.eu/consumers/odr/.
Contact Us
Legal: office@legionyx.com
Support: office@legionyx.com